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Hello, I have just changed my smartphone to a Samsung SM-A155F. I can't log in to my account, I get the error message: "An error has occurred, please try again later".I tried several times during the day. It's the same for PWM application while the username and password works on PC. I tried reinstalling the app after clearing mobile data and cache. The error message remains the same.
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Hallo Lucie,
You are writing here in the Avira Community, a publicly accessible forum - an user2user forum.
The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Unfortunately, questions about your licence, personal access data or installation can only be answered by the support team via your GDPR-compliant customer account by email. We have neither access to your Avira customer account nor to your Avira installation. See the community guidelines:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Unfortunately, it is not possible to solve your problem from here, the Avira Community.
Premium customers with a valid licence and correct login can contact the Avira support team directly from the Avira customer account under "SUPPORT": by email, support chat and (in some cases) by phone.
Only the support team can carry out a check based on your existing installation. Thank you for your understanding.
Kind regards
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