I can't unlock access with the correct password
Terminée
Dear customer support
dear customer support
I can log in without problems, but when I enter the master password it does not access the service, and it asks me again for the master password
The following messages appear
preparing your passwords.
started web services
but then it asks me again for the master password.
This only happens to me on a computer. On other computers and with my mobile I access without problems.
Which may be due?
Thank you so much
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Hello Rafael,
You are writing here in the Avira Community, a publicly accessible user2user forum.
We do not have access to your Avira customer account or your Avira installation, nor do we know your Avira licence or have access to your settings. You are writing here in the Avira Community, unfortunately not in Avira Support. Here are the Avira Community Guidelines:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Premium customers with a valid licence and correct registration can contact Avira support directly from the Avira customer account under "SUPPORT": via email, support chat and (in some cases) telephone.
Please check your settings, as this error only occurs on one device.
Based on your documents and access to your installation, only the support team can check your settings to solve the problem. Thank you for your understanding.
Best regards and have a nice weekend
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