Smart scan not working
Terminée
Once the smart scan has finished, I click on fix issues but Avira does not remove the issues.
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Hello Nestor,
You are writing here in the Avira Community, a publicly accessible user2user forum.
We do not have access to your Avira customer account and your Avira installation, nor do we know your Avira licence (with current version number) and we have no information about your OS with current version update.Here are the Avira Community guidelines:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Unfortunately, questions about your licence or installation can only be answered by the support team via email using your GDPR-compliant customer account.
The digital assistant Mark already pointed this out: "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services." A satisfactory answer is only possible if you are correctly logged in to your Premium customer account.
Premium customers with a valid Avira licence and correct login can contact the Avira support team directly from the Avira customer account under "SUPPORT"; via email, support chat and (in some cases) telephone.
Based on your customer data available there, an answer to your question is possible. Thank you for your understanding.Kind regards
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