Why did Avira an unsolicited renewal without my permission? I also have proof that auto renewal was disabled . The methods of requesting a refund via email on the Avira support are disabled . I'm waiting to hear what to do
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Hello Claudio,
You are writing here in the Avira Community, a publicly accessible - an user2user forum.
The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Unfortunately, questions about your licence or installation can only be answered by the support team via your GDPR-compliant customer account by email. We do not have access to your Avira customer account, your Avira installation or your installed operating system. See the Community Guidelines:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under "SUPPORT": via email, support chat and (in some cases) telephone.
Here you will find instructions for your request:
Based on your customer and installation data available in Avira Support - which we do not have here - an answer to your question is possible.
You can also edit your images and your request in Spanish with the support team.Thank you for your understanding.
Best regards and have a nice weekend
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Information on registering with Avira Support:
The Avira Community is not a way to contact Avira Support directly.
The note from the digital assistant Mark:
I am here to help, but my assistance is limited to your subscription level.
If you have an account, please log in for premium support services.
This message means that you are not correctly logged in with the licence access data.There are various access options from the Avira customer account:
Premium customers with a valid licence and correct login can contact the Avira support team directly from the Avira customer account under "SUPPORT": via email, support chat and (sometimes) telephone.
https://my.avira.com/en/dashboard/support/tabs/support
At the top right next to your name the small triangle: ⇒ Support
At the top left under the 3 bars My Avira Account the bar opens ⇒ In the left bar under "SUPPORT"
You can only contact Avira Support if you have correctly registered your purchased Avira licence.
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