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    pascha45

    Hello Walter,

    You are writing here in the Avira Community, a publicly accessible forum - an user2user forum.
    We have neither access to your Avira customer account nor to your OS installation. The Avira Community is not a way to contact Avira Support directly. See the Avira Community guidelines:

    Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

    You have already contacted the support team and had a ticket created for you. You will receive further information in the ticket you have requested from Support. Thank you for your understanding.

    Best regards

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