Cant log into vpn. I press connect and nothing happens. I bought pro license
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Hello Frederice,
You are writing here in the Avira Community, a publicly accessible - an user2user forum.
We have neither access to your Avira customer account nor to the OS installation. The Avira Community is not a way to contact Avira Support directly. See the Avira Community guidelines:Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
You have received various contacts and explanations since Saturday. It would therefore make sense to process your request further with the support team there.
We do not have access to your installation here and cannot provide instructions for checking it.
Access to the review is only possible for Support and can only be carried out in accordance with the requirements of the General Data Protection Regulation, i.e. GDPR-compliant by email.Please answer the Avira support's questions and follow their instructions. You have received a number for your ticket, please log in with the ticket number provided for your case. No connection to your installation is possible here, from here, the Avira community. Thank you for your understanding.
Kind regards
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Information on registering with Avira Support:
The Avira Community is not a way to contact Avira Support directly.
The note from the digital assistant Mark:
I am here to help, but my assistance is limited to your subscription level.
If you have an account, please log in for premium support services.
This message means that you are not correctly logged in with the licence access data.There are various access options from the Avira customer account:
Premium customers with a valid licence and correct login can contact the Avira support team directly from the Avira customer account under "SUPPORT": via email, support chat and (sometimes) telephone.
https://my.avira.com/en/dashboard/support/tabs/support
At the top right next to your name the small triangle: Support
At the top left under the 3 bars My Avira Account the bar opens ⇒ In the left bar under "SUPPORT"
You can only contact Avira Support if you have correctly registered your purchased Avira licence.
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