Your application won't let me activate my subscription!
Yesterday I purchased Avira Antivirus Pro 2017 via Amazon but it won't let me activate the program. I get an error notice whenever I try. This is very discouraging!
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Hello Robert,
You are writing here in the Avira Community, a publicly accessible forum - an user2user forum.
We have neither access to your Avira customer account nor to your OS installation. The Avira Community is not a way to contact Avira Support directly. See the Avira Community Guidelines:Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Since you purchased this subscription from 2017 ! Via Amazon, you have an invoice from Amazon.
Please contact Amazon, they should give you a reason for the outdated Antivirus Pro 2017 and the further way to purchase an outdated software should be handled with you from there.
Software purchased in the Avira online shop is assigned directly to the email address of the email address used for the purchase and can be installed from there.Was the purchase for a reduced special price? The refund of an Avira product purchased from a reseller can only be processed via the reseller.
See NOTE the Avira refund policy:
You have already contacted support. Your request can be processed from there.
Avira is subject to the strict requirements of the GDPR and can only be processed by email via support in accordance with the requirements of the General Data Protection Regulation, i.e.by email in compliance with the GDPR - not in a forum that is open to the public. Thank you for your understanding.Kind regards
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