Purchased avira prime, did not receive it

Terminée

cyrus sag

• 31 juillet 2024 20:53

Yesterday I purchased avira prime but my app still shows I am on avira free and the website says the same thing. I was charged and the payment went through, yet my account is still on avira free. In the FAQ, there is an article discussing my concern for which the answer is nonexistent. It takes you to an "error not found" page. 

Oui 0 Non

• 

  pascha45

  • 1 août 2024 07:20

  Hello Cyrus,

  You are writing here in the Avira Community, a publicly accessible forum - an user2user forum.
  We have neither access nor information about your Avira customer account, your Avira licence or your OS installation with version number. 

  The Avira Community is not a way to contact Avira Support! See: “Ho to create a post?  ⇒ Details matter!” 
  Important: “The Avira Community is not a way to contact our support directly.” See the Avira Community guidelines, everything is described there:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Unfortunately, you have not provided us with any meaningful data as described in the Avira guidelines.
  Check whether the e-mail addresses you have stored with Avira have been verified by you, this is the only way to ensure correct registration. Every subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.

  The digital assistant Mark has already pointed this out to you several times: “I am here to help, but my assistance is limited to your subscription level.”  and also  ”If you have an account, please log in for premium support services.”  A satisfactory answer is only possible with your correct registration.  The only way to speak with a real person is also your correct registration!
  Unfortunately, we cannot follow the measures you have already taken with your description.

  Avira is subject to the strict requirements of the GDPR and can only be processed by email in accordance with the requirements of the General Data Protection Regulation, i.e. GDPR-compliant. 

  Here, you can find the instructions for installing the Avira Prime version:

  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything is still unclear, please let us know, we will be pleased to help.

  Kind regards

  Oui 0 Non

Vous devez vous connecter pour laisser un commentaire.