App Log in Issues
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Hello Ruth,
You are writing here in the Avira Community, a publicly accessible - an user2user forum.
We do not have access to your Avira customer account and your licence, nor do we have access or information about your OS installation.
The Avira Community is not a way to contact Avira Support!
See: "How do I create a post? ⇒ Details are important"
See the Avira Community Guidelines, everything is described there:Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
We can't get a picture with the information you have given us.
Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under "SUPPORT": via email, support chat and (in some cases) telephone.
Avira is subject to the strict requirements of the GDPR and can only be processed in accordance with the requirements of the General Data Protection Regulation, i.e. GDPR-compliant by email via your Avira customer account.
Here in the publicly accessible forum it is technically not possible to contact us by e-mail, only posts can be made here in this forum. Thank you for your understanding.Kind regards and have a nice weekend
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Hi Ruth. I've been having EXACTLY the same issue. I've just tried logging out of the Android app, then logging in again, and all is fine now!
pascha45 We know this is a publicly accessible forum. Ruth was asking a general question, not requiring any customer account information. Your mention of GDPR is completely irrelevant. It's a waste of time contacting Avira support. If you don't have a paid account, you will get NO help at all. In fact, they refer you to the community forum. What's the point of this forum if you can't help each other??!!
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Hello Chris,
Your information is correct, without an active licence there is no more processing from Avira Support. Reference is made to the support to make the user aware that there is only support for customers, but not for users.
The digital assistant Mark already says in his answer that support is only provided with an active licence. But the hint is unfortunately not understood correctly and he gets a negative review.The Avira Community Guidelines contain instructions on how to create a request in the Avira Community:
How to create a post ⇒ Details matter
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Subsequently inserted information: How should it be recognized - without information in the article - which OS is installed and which Avira version is installed according to which instructions?
Avira VPN is available for:
iPhones & iPads (iOS)
MacBooks & iMacs (macOS)
Windows devices
Chrome
Android smartphones and tabletsWhere was it described which operating system is installed with which version number and last update with last version number - not even information about the OS, which is what we asked for in our answer.
It is regrettable that no more usable information is provided in response to inquiries.
I have been doing this here in the Community for over 5 years now, and before that for about 10 years in the old Avira Community. The volunteers here in the forum were also no longer willing to only ask for the necessary information (OS with the last update version, what was done to fix the error ... everything is described in the community guidelines!) I will now be 80 years old and will also consider very carefully whether, to limit or give up my voluntary help here in the forum.
We point out the GDPR because some answers with personal data are then posted here out of spite, and we first have to correct everything again and delete inadmissible - legally required - data.
The digital assistant Mark draws attention to the missing authorization for the user and asks for the login with the access data of his licence! The comments afterwards are almost always negative for him, although only the missing access data of the licence is pointed out. And usually there is not a friendly: “Oops, I overlooked that, sorry...”
In some countries, a forum like the AVIRA Community is no longer available. After the merging of various companies, no forum is offered any more.
I will also no longer answer technical questions. As the merging of various software manufacturers means that technical changes are no longer passed on to the Avira Forum, as was previously possible under Avira.It is amazing that the tone has changed so negatively. The demands for immediate information are becoming more aggressive. A THANK YOU for help is a foreign word!
Kind regards
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