VPN stops with message saying reached limit even though I pay for Prime!!! Chat not helpful.
Terminée
I've been using the VPN on and off for years with no problems. Around 11pm last night I got a brief message to say I had hit the data limit with a suggestion that I should upgrade.
I can see on my account that my mobile has the VPN ready to install (red button) but an installation should not be necessary as it has already been installed and used extensively. If you push the install button the link points you to a fast VPN proxy which it looks like I need to pay extra for if I want unlimited bandwidth! I should not have to pay anything to get this working again as I already have prime! Please help.
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Hello Harry,
You are writing here in the Avira Community, a publicly accessible forum - an user2user forum.
We have neither access to your Avira customer account and your purchased Avira licence, nor access or information about your OS installation. We do not have any information about your installation and your important version numbers.The Avira Community is not a way to contact Avira Support!
See: “How do I create a post? ⇒ Details are important”
See the Avira Community guidelines, everything is described there:Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Please check your correct registration. Only then can a connection to your Avira customer account and your purchased activated licence be viewed and possibly corrected.
The digital assistant Mark already drew your attention to this: “I am here to help, but my assistance is limited to your subscription level.” and “If you have an account, please log in for premium support services.”
A satisfactory response is only possible if you are correctly logged in.We have received a notification that you have found a solution to the issue described and that you have marked the ticket as solved.
Kind regards
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