Je n'arrive pas à ré-activé mon compte
Terminée
Bonjour,
Le 31 juillet, j'ai souscrit un abonnement pour renouveler mon contrat, avec 3 mois gratuit, j'ai reçu le numéro de l'abonnement, mais impossible de l'activer depuis ce jour, sur mon téléphone on me demande un code d'activation, mais je n'en ai pas, est-ce que cet abonnement est effectif ou non ? Pourriez-vous m'aider s'il vous plaît ?Je vous en remercie par avance.
Bien cordialement.
Gérard Guymarho
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Hello Gérard,
Please never enter personal data such as a licence number in a publicly accessible forum - this Avira user2user forum - for your own safety!
Unfortunately, we are not able to support languages other than English and German on this board. So please be so kind and send us a request in one of these languages.
Our Premium Customer Service is available also for French, Italian, Portuguese and Spanish
Avira offers support in several languages – Official Avira Support | Knowledgebase & Customer Support | Avira
Feel free to start a new post but keep it in English or German. If your language skills are limited, use an online translation service of your choice.Also, we highly recommend reading our Avira Community Guideline step-by-step:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
There you'll find useful information about our community.
Thank you for your understanding.
Many greetings
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Hello,
On July 31, I subscribed to a subscription to renew my contract, with 3 months free, I received the subscription number, but it has been impossible to activate it since that day, on my phone I am asked for an activation code, but I do not have one, is this subscription effective or not? Could you help me please? Thank you in advance.
Kind regards.
Gérard Guymarho
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Hello Gérard,
Your information is not understandable for us.
Your information: “I am asked for an activation code on my phone.” Only you can verify a correct registration with your phone. And also the verification!Avira has not provided an activation code for some time now. All products can be downloaded and managed directly via the customer account at my.avira.com/en
Every subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.
Your info is not understandable: “On July 31, I purchased a subscription to renew my contract with 3 free months,” Did you get a subscription for a trial version? Do you mean a renewal with a trial ⇒ with 3 free months?
Please check your own order details. No questions about your order and licence can be processed in the Avira Community.
Avira is subject to the strict requirements of the GDPR and can only be processed by email via your Avira customer account in accordance with the General Data Protection Regulation, i.e. in compliance with the GDPR.
We have already provided you with the Avira guidelines for your information. Thanks for your understanding.Best regards
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