Unsolicited charge for renewal
Terminée
Having my subscription status and renewal status both (INACTIVE), for "Prime (Expired subscription), a PayPal charge of 59,95 EUROS was made this august the 18th.
After this unsolicitaed charge was made, I´ve no active account and can´t contact AVIRA.
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Hello Eneko,
You are writing here in the Avira Community, a publicly accessible forum - an user2user forum.
We have neither access to your Avira customer account and your purchased Avira licence, nor access or information about your OS installation. We do not have any documents with your corresponding installation and your important version numbers for your active Avira licences.You have entered 2 e-mail addresses in your Avira customer account. Please check how many e-mail addresses - also additionally through the PayPal payment - you have stored in your Avira customer account! If you have entered the delivery address during the PayPal order process, see:
How can I change my delivery email address when purchasing via PayPal? – Official Avira Support | Knowledgebase & Customer Support | AviraHere you will find instructions on how to clarify your allegedly non-existent e-mail addresses and Avira orders - also with PayPal.
The digital assistant Mark also drew your attention to this several times: “I am here to help, but my assistance is limited to your subscription level.” and “If you have an account, please log in for premium support services.” A "satisfactory response" is only possible with your correct registration, as well as telephone contact.
Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under “SUPPORT”: via e-mail, support chat and (partly) telephone.
Please check your own order data. No questions about your order and licence can be processed in the Avira Community. Here you can find the Avira Community guidelines: "How to create a post"Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Avira is subject to the strict requirements of the GDPR and can only be processed in accordance with the requirements of the General Data Protection Regulation, i.e. GDPR-compliant by e-mail via your Avira customer account for your ordered Avira licence. Thank you for your understanding.
Kind regards
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