Avira is an virus

Terminée

Alex Alex

• 5 septembre 2024 20:18

Avira doesn't want to be uninstalled every time when I want to uninstall it, it closes and asks me for permission from someone I don't know

Oui 0 Non

• 

  pascha45

  • 6 septembre 2024 08:25

  Hello Alex,

  You are writing here with an e-mail address that you set up yesterday (5.9.24 / 22:15). No purchased Avira licence is stored under this login. In addition, please check whether your other e-mail addresses stored with Avira - especially the one used to order the Avira licence - have been verified by you!

  You are writing here in the Avira Community, a publicly accessible forum - an user2user forum.
  We have neither access to your Avira customer account and your Avira installation, nor to your installed operating system and the current update with exact version numbers. Neither the Avira licence nor the installed OS have exact version information, this is only available to the Avira customer account after your correct login!

  Here, the publicly accessible Avira Community is unfortunately no way to contact Avira Support. See the Avira Community guidelines: “How do I create a post?  ⇒ Details are important”

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under “SUPPORT”; via email, support chat and (sometimes) telephone. 

  You write: “and ask me for permission from someone I don't know”. We do not have access and cannot know who is asking for permission in your installation. This is only available to you and can only be answered by you.

  You have ordered and installed software, only you can provide information about your installation. We do not have access to your computer, your orders or your installation.

  Avira is subject to the strict requirements of the GDPR and can only be processed in accordance with the requirements of the General Data Protection Regulation, i.e. GDPR-compliant by email with your correct registration via Avira Support. Avira will comply with this. Thank you for your understanding.

  Best regards and have a nice weekend

  Oui 0 Non

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