Why can't I download youtube videos from Avira secure Browser?
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Hello Luis
You are writing here in the Avira Community, a publicly accessible forum - an user2user forum.
We have neither access to your Avira customer account and your Avira installation, nor to your installed operating system and the current update with exact version numbers. Neither the Avira licence nor the installed OS have exact version information, this is only available to the Avira customer account after your correct login!Here, the publicly accessible Avira Community is unfortunately no way to contact Avira Support. See the Avira Community guidelines: “How do I create a post? ⇒ Details are important” Very important for You!
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under “SUPPORT”; via email, support chat and (in some cases) telephone.
You have already contacted the Avira support team. Unfortunately, without correct registration and without a clear description of your request! It would therefore make sense to continue contacting Avira Support with a meaningful description of your licence and your installation. Only from there is access to your installation and your settings possible. This information is urgently needed to answer your question.
The Avira Community is subject to the strict requirements of the GDPR and can only be processed in accordance with the requirements of the General Data Protection Regulation, i.e. GDPR-compliant by e-mail with your correct registration via Avira Support. Thank you for your understanding.
Kind regards and have a nice Sunday
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