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Hello Rahand Perdawd,
You are writing here in the Avira Community, a publicly accessible forum - an "user2user" forum. We have neither access to your Avira customer account and your Avira installation, nor to your purchased Avira license.
Here, the publicly accessible Avira Community is unfortunately no way to contact Avira Support. See the Avira Community guidelines: “How to create a post? ⇒ Details matter!”
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Every subscription purchased in the Avira online store is assigned to an Avira customer account, which is always associated with the email address used for the purchase and is automatically activated under this email address.
The digital assistant Mark drew your attention to this in the chat: “I am here to help, but my assistance is limited to your subscription level.” and “If you have an account, please log in for premium support services.” A satisfactory response is only possible if you are correctly logged in.
Premium customers with a valid license and correct login can contact the Avira support team directly from the Avira customer account under “SUPPORT”; via email, support chat and (sometimes) telephone.
You have already contacted Avira Support. Duplicate requests extend the processing time of the requests.
The Avira Community is subject to the strict requirements of the GDPR and can only be processed in accordance with the requirements of the General Data Protection Regulation, i.e. GDPR-compliant by e-mail with your correct registration via Avira Support. Thank you for your understanding.
Kind regards and a nice weekend
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