Mr

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Mohau Mabilo

• 16 octobre 2024 18:32

I haven't been able to log into my prime account as Avira is not sending me any otp's on my number nor my emails,This is annoying can't even delete my account because guess what i still have to get into my account to delete it so i am getting charged for absolutely nothing here.A message popped up on my app saying i have to verify my account but avira is not sending me any emails so that my account can be verified,had to create another account to post this even ugh!.

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• 

  pascha45

  • 16 octobre 2024 19:52

  Hello Mohau,

  Unfortunately, the information provided to us does not give us any idea of your problem.

  You are writing here in the Avira Community, a publicly accessible forum - an "user2user" forum. We have neither access to your Avira customer account and your Avira installation, nor to your purchased Avira license.
  The publicly accessible Avira Community is unfortunately not a way to contact Avira Support. See the Avira Community guidelines: “How do I create a post?  ⇒ Details are important”

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with a valid license and correct registration for the purchased license can contact the Avira support team directly from the Avira customer account under “SUPPORT”; via email, support chat and (in some cases) telephone.

  You have stored  3  e-mail addresses in your Avira customer account. You have already contacted Avira Support on 24.09.24 with questions about your verification code. Only you know the verification code, and only you can enter it correctly in your Avira customer account. This is the only way the connection to your purchased license will work. Without a correct verification code, no connection can be established.
  Only you know the verification code you use, we do not have access to your personal settings for your license!

  The Avira Community is subject to the strict requirements of the GDPR and can only be processed in accordance with the requirements of the General Data Protection Regulation. Questions about the Avira license or Avira installation can only be answered GDPR-compliant by e-mail via the support. Thank you for your understanding.

  Kind regards

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