The annual renewal was done but it was not activated in my account
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The annual renewal was done but it was not activated in my account. Please provide me with your email to send the payment invoice from PayPal.
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Hello majed algabri,
You are writing here in the Avira Community, a publicly accessible forum - an "user2user" forum. We have neither access to your Avira customer account and your Avira installation, nor to your purchased Avira license.
The publicly accessible Avira Community is unfortunately not a way to contact Avira Support. See the Avira Community guidelines: “How do I create a post? ⇒ Details are important”Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Premium customers with a valid license and correct registration for the purchased license can contact the Avira support team directly from the Avira customer account under “SUPPORT”; via email, support chat and (in some cases) telephone.
From there, access to your installation is possible, which is necessary to clarify your question. From here, the publicly accessible Avira Community, we do not have access to your data.
You have 2 e-mail addresses stored in your Avira customer account. Please log in to your Avira customer account with the email address you used to order the license. Please check whether this has been verified by you.Did you enter the delivery address in your PayPal order process?
You have the identification number and reference number in the PayPal order.
Every subscription purchased in the Avira Online Shop is assigned to your customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated immediately. Only you can know the e-mail address of your order and therefore ask questions about the order data to Avira Support!
The Avira Community is subject to the strict requirements of the GDPR and can only be processed in accordance with the requirements of the General Data Protection Regulation. Questions about the Avira license or Avira installation can only be answered GDPR-compliant by e-mail via the support. Thank you for your understanding.
Kind regards
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