Videos in Cache

Terminée

Florence De Jersey

• 23 octobre 2024 23:42

Hi I accidentally cleared all these videos in my Storage section on the phone app. I can't restore them anywhere! Anyway for Avira to undo this??

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• 

  pascha45

  • 24 octobre 2024 07:36

  Hello Florence,

  Unfortunately, we cannot get a picture of your problem with the data you have given us. We know neither your operating system with the current version number nor your Avira installation with the current version number.
  In the case of Android, we also do not know your settings. We do not have access to your installation.

  With Apple, for example, the deleted data is made available for 30 days before the final removal and can be reactivated.

  You are writing here in the Avira Community, a publicly accessible forum - an "user2user" forum. We have neither access to your Avira customer account and your Avira installation, nor to your purchased Avira license.
  The publicly accessible Avira Community is unfortunately not a way to contact Avira Support. See the Avira Community guidelines: “How do I create a post?  ⇒ Details are important”

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Please check your request in your installed system. There should be a description in your phone app.

  Premium customers with a valid license and correct registration for the purchased license can contact the Avira support team directly from the Avira customer account under “SUPPORT”; via email, support chat and (partially) telephone.

  Unfortunately, we do not have access to your OS, your installation and your app and the actions you have performed. Thank you for your understanding.

  Kind regards

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