Unable to Access Avira Password Manager Account – SMS Code Not Received
Terminée
Dear Avira Support Team,
I am experiencing an issue with logging into my Avira Password Manager account via my web browser. When I attempt to log in using Gmail, I do not receive the SMS verification code on my registered phone number (Malaysian Number) , which is preventing me from accessing my account.
I'm able to login on phone app by using Biometrics.
Could you please assist in resolving this issue or provide any alternative steps I might take to regain access? If needed, I can provide any additional information to verify my identity and account ownership.
Thank you for your help.
Best regards,
Mohanad A Fathi
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Hello Mohanad,
You are not writing to the Avira SUPPORT here, you have addressed your post to the Avira COMMUNITY, a publicly accessible “user2user” Avira forum.
You are writing here in the Avira Community, a publicly accessible "user2user" forum. We have neither access to your Avira customer account and your Avira installation, nor to your purchased Avira license.
The publicly accessible Avira Community is unfortunately not a way to contact Avira Support. See the Avira Community guidelines: “How to create a post? ⇒ Details matter”Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Premium customers with a valid license and correct registration for the purchased license can contact the Avira support team directly from the Avira customer account under “SUPPORT”; via email, support chat and (in some cases) telephone.
You are writing here with an email address under which no Avira license has been purchased. Please check whether you have verified both of your e-mail addresses. You have 2 e-mail addresses in your Avira account, none of them have a purchased Avira license with correct registration for the purchased license. Only with the confirmation that you are the owner of the e-mail address, access to your Avira customer account or the purchased license can be established.
The Avira Community is subject to the strict requirements of the GDPR and can only be processed in accordance with the requirements of the General Data Protection Regulation. Questions about the Avira license can only be answered via your license GDPR-compliant by e-mail via Avira Support. Thank you for your understanding.
Kind regards and have a nice weekend
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