I cannot change my email
Terminée
I am a free user so far but cannot change my email address. When I enter my new email address the system tells me this address is 'already in use'. It is a mess!! I want to upgrade but cannot do so until this is resolved.
-
Hello Patricia,
You are writing here in the Avira Community, an open "user2user" forum. We do not have access to your Avira customer account, your Avira installation or your purchased Avira license.
The publicly accessible Avira Community is unfortunately not a way to contact Avira Support. See the Avira Community guidelines: “How do I create a post? ⇒ Details are important”Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
See these Avira Community Guidelines: There are also a few rules you should follow for a friendly and open atmosphere:
Always be respectful and polite when interacting with others
Use appropriate tone and languageIf you are an Avira free user, you can still place an order. Why do you think it is necessary to change your e-mail address? You will also find a description of the PayPal payment method for entering a delivery address!
You already had complications with your order and refund for the Avira test version. Unfortunately, we can't understand what you mean by “change of e-mail address”. You can check your documents to see if you have entered an e-mail address that is “already in use." Please check your own records.
The Avira Community is subject to the strict requirements of the GDPR and can only be processed in accordance with the requirements of the General Data Protection Regulation. Questions about the Avira license can only be answered via your license GDPR-compliant by e-mail via Avira Support. Thank you for your understanding.
Kind regards
0
Vous devez vous connecter pour laisser un commentaire.
Commentaires
1 commentaire