Canceling a subscription, refunds, and resubscriptions

Terminée

mag mag

• 6 novembre 2024 05:08

I signed up for a 200 yen/month subscription on my iPhone, but when I tried to sign up for a plan that would allow me to use a 380 yen VPN, I found that I couldn't sign up until December 4, 2024. I would like to cancel the 200 yen/month plan for now. Please reply.

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• 

  pascha45

  • 6 novembre 2024 10:16
  • Modifié

  Hello mag mag,

  You are writing here in the Avira Community, an "user2user" forum. We do not have access to your Avira customer account, your Avira installation or your purchased Avira license.
  The publicly accessible Avira Community is unfortunately not a way to contact Avira Support. See the Avira Community guidelines: “How do I create a post?  ⇒ Details matter”
  

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with a valid license and correct registration for the purchased license can contact the Avira support team directly from the Avira customer account under “SUPPORT”; via email, support chat and (in some cases) phone.

  At the bottom of this page, you will find illustrated instructions for cancellation:

  

  Only the owner of the link can initiate a termination, we do not have permission to do so in a public forum.

  You can find instructions on how to get a refund here:

  Request a refund for your Avira order via email – Official Avira Support | Knowledgebase & Customer Support | Avira

  The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Questions about your Avira license and installation can only be processed in compliance with the GDPR by e-mail with the support. Thank you for your understanding.

  Kind regards

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