How do I increase or decrease the number of licenses that I have?
Terminée
Is there a way to change the number of licenses that I have with my subscription without cancelling and re-subscribing?
For example, going form a single user package to a multi user package, or a multi user package t a ingle user package?
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Hello Alexander,You are writing here in the Avira Community, a publicly accessible “user2user” forum. We do not have access to your Avira customer account, your Avira installation or your purchased Avira license.
The publicly accessible Avira Community is unfortunately not a way to contact Avira Support. See the Avira Community guidelines: “How do I create a post? ⇒ Details are important”Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Premium customers with a valid license and correct registration for the purchased license can contact the Avira support team directly from the Avira customer account under “SUPPORT”; via email, support chat and (in some cases) telephone.
You have purchased a license for a fixed number of devices. If the number of devices is to be changed, this is a new license, a contract amendment. The license is explicitly stated for the approved devices. The support team will help you to convert the license to the changed number of devices.
You have already contacted the support team. You can discuss further information there with your installed license on the desired conversion, we do not have access to your Avira customer account.The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Questions about your Avira license and installation can only be processed in compliance with the GDPR by e-mail with the support. Thank you for your understanding.
Best regards and have a nice weekend
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