auto renewal
Terminée
Hello,
I need to discontinue the auto renewal but I don`t have a active subscrition
I also want a full refund, I have paid 59,90 an still don`t have a active subscription
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Hello Johan,
You are writing here in the Avira Community, a publicly accessible forum. Questions about your licence can only be clarified with the support team in accordance with the GDPR.
The Avira Community is subject to the strict requirements of the GDPR and can only be handled in accordance with the requirements of the General Data Protection Regulation via email with Avira Support.Unfortunately, the publicly accessible Avira Community is not a way to contact Avira Support. See the Avira Community guidelines: ‘How do I create a post? ⇒ Details matter’
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Premium customers with a valid licence and correct registration can contact the Avira Support team directly from the Avira customer account under ‘SUPPORT’; by email, support chat and (in some cases) telephone.
You have 3 e-mail addresses stored in your Avira customer account.
Each subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.Only you can know which email address you used to purchase your licence, these are not stored or even accessible in a public forum, only in Avira Support!
You have already been in contact with the support team by e-mail some time ago.
Your licence is activated in your customer account with the email address you used when ordering and can be used and cancelled by you. To help you, here is the illustrated cancellation of your licence at the bottom of this page:
You can also submit a refund of your licence costs using the following instructions with your details:Only the customer is authorised to edit their data in the Avira customer account; cancellations or refunds cannot be initiated by the Avira Community. We do not have the access data or authorisation to do this, only the licence holder can do this. Thank you for your understanding.
Best regards and have a nice Sunday
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Hello Johan,
You have already been informed that you have 3 e-mail addresses in your Avira customer account.
Your 3 email addresses - 2 ! - have not yet been verified by you. Only with this confirmation that you are the owner of the licence you have ordered can your licence request be processed.
Your: "I need to discontinue the auto renewal but I don`t have a active subscrition." Only you, nobody else, can know which e-mail address you used to order your licence.
Your: "I also want a full refund, I have paid 59,90 an still don`t have a active subscription." Once you have registered correctly, your order will be available for processing, and you will have everything you need to cancel and refund your Avira order.
A refund is also only possible in compliance with the GDPR by e-mail with the e-mail address of your order and the correct registration for the purchased licence in your Avira customer account. The reference number of your order sent to you is important (this in connection with your e-mail-address is the only way for you to request payment !), which is possible for the refund and processing of your licence. Please check your payment documents! No Avira licence is stored under the email address you used for this post!
Once again: The Avira Community is subject to the strict requirements of the GDPR and can only be processed in accordance with the requirements of the General Data Protection Regulation by e-mail with Avira Support.
Kind regards and have a nice Sunday0
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