missing data
Terminée
My app no longer seems to have my passwords. Where did they go? How can I recover the information? Can I please talk to someone?
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Hello Douglas,
You are writing here in the Avira Community, a publicly accessible forum - an user2user forum. From here we have neither access to your Avira customer account and your Avira installation nor to your purchased Avira licence with current version number and details of your installed OS!
Unfortunately, we cannot answer your question: ‘Where did they go?’ based on the information you have provided us with.Here, the publicly accessible Avira Community is unfortunately no way to contact Avira Support. See our answer in the information available to you in the Avira Community Guidelines: ‘How to create a post ⇒ Details matter’:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under ‘SUPPORT’; by email, support chat and (in some cases) telephone.
Various requests will be summarised. All of them will be placed at the end of the inbox list in order to answer your question with the last current enquiry. In this way, you yourself move your question with a new ticket # number to the end of the ranking list for processing. Multiple tickets only require more time to process!
We therefore recommend that you take a look at the instructions for creating a post in the Avira Community Guidelines. The Avira Community is not a direct support channel!
The Avira Community is subject to the strict requirements of the GDPR and can only be processed by email with Avira Support in accordance with the requirements of the General Data Protection Regulation. Thank you for your understanding.
Kind regards
NOTE:
To repeat your questions: "How can I recover the information? Can I please talk to someone?"Once again: Please log in to your Avira customer account with the access data for your purchased licence. After correctly logging in with the access data for your licence, you can contact the support team directly from your Avira customer account: by email, support chat and (in some cases) telephone.
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