Unsubscribe

Terminée

14 octobre 2019 16:27

I also wish to unsubscribe from emails and have found no way to do this as neither the link you provide takes you anywhere near the page you have a screenshot of nor allows you to unsubscribe anywhere! Please remove my name from your lists and also delete whatever presence I have on your site. Under GDPR I have the right to do this and you need to make it easier to complete such a request.

Commentaires

5 commentaires

Customer Service

15 octobre 2019 06:22
Hello,

you can change your notifications in the settings of your account as described under the following link:

https://support.avira.com/hc/en-us/articles/360000780905-How-do-I-configure-my-Avira-email-notifications-

And here you find the instructions on how to delete your account:

https://support.avira.com/hc/en-us/articles/360000753557--How-can-I-delete-my-Avira-account-

For GDPR reasons you have to do this on your own. With that way, we can verify that you are the person who is the owner of the account you want to delete.

Best,

Dominik Klesel

Avira Customer Service Engineer
0
Permanently deleted user

29 novembre 2019 18:38
@Dominik,

Your instructions DO NOT WORK for me. I do not have an active subscription. Many, many years ago I tried Avira's free version, which means I have an account.

Under my account, there are only options for "My profile" and "Sign out".The My profile menu has no option to remove my account.

I get emails from Avira I want to stop, but in addition, I want to remove all userid, password, and other information from Avira's databases online or offline.

The emails have an "Unsubscribe" option at the bottom, but it doesn't go to an unsubscribe or remove option. It invites me to chase link after link, none of which seems to allow me to remove my information, or even unsubscribe from the emails.
0
Customer Service

2 décembre 2019 16:28
Hello Harry,

to delete your Account you need to login to your MyAvira Account and then on My Account / My Profile.

Now there should be a tab called "Data & Settings". Please click on it and now if you scroll to the bottom a little bit you have the possibility to delete your account with the red text "Delete my account".

In additional to it you dont should get mails anymore.

Best,

Felix Bär

Avira Customer Service Engineer
0
Permanently deleted user

6 décembre 2019 13:58
I dont have an account and want to stop receiving emails from you. Delete my email address or I will report you!
0
Lukas Huptas

6 décembre 2019 14:06
Hello Peter,

You definitive have an account as if not it wouldn't be possible to post within this board.

So, we've deactivated your email subscription for you. If you want further changes login at

https://my.avira.com

while using the same credentials as here.

Best,

Arthur Lukas Huptas

Avira Community Manager
0