Charged and dont know why?

Permanently deleted user

• 20 octobre 2019 20:16

Hi,

I saw that I paid to Avira 330 usd, I don't know why?

Don't have any automatic updated and when I logged even said I don't have any license, then why do you charge me?

I never said OK for any automatic software updates and never got any mails about them!

Please answer to xxxxxxxx, 

This is very strange: I will also contact my bank and swedish konsumentverket.

 

Best regards

Peri

 

Best regards

Peri

Oui -1 Non

• 

  Customer Service

  • 21 octobre 2019 07:45

  Hello Peri,
  
  first of all: please never post private data like your email address on the public internet. 
  I think in your account was the automatic renewal option activated. 

  Under the following link you can find out, what the automatic license renewal option exactly is:

  https://support.avira.com/hc/en-us/articles/360000934558-What-is-the-Avira-Automatic-License-Renewal-and-why-should-I-use-it-

  You can request a refund as described under the following link:

  https://support.avira.com/hc/en-us/articles/360000744025-How-can-I-receive-a-refund-for-my-Avira-order-
  
  
  

  Best,

  Dominik Klesel

  Avira Customer Service Engineer

  Oui 0 Non

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