Virus Infection

Permanently deleted user

• 29 octobre 2019 17:56

Dear Avira,

Thank you for your perfect antivirus. My computer is infected by the NOLS malware. Could you please help me?

 

Oui 0 Non

• 

  Customer Service

  • 30 octobre 2019 09:36

  Hello,
  
  in that case, we would suggest performing a virus scan as described under the following link:

  https://support.avira.com/hc/en-us/articles/360000177537-How-do-I-remove-a-virus-from-my-computer-
  
  If you have a pro license you could also contact our customer service team directly. They can request some additional data and will send it to our virus lab for a deeper analysis.

  You can contact them on the main support page under the Contact Avira section.
  
  

  Best,

  Dominik Klesel

  Avira Customer Service Engineer

  Oui 0 Non
• 

  Permanently deleted user

  • 9 mars 2020 20:40

  Dear Dominik Klesel - Avira Customer Service Engineer.

  Thank you for your perfect antivirus. My computer is infected but Avira cant found any viruses. 

  Windows 8  is copyring many files (make doubles) and safe it in Windows directory. When I  delited that files from C:\Windows, that files wos deleted from that computer totaly.  

  Could you please help me? I need to safe my files and I would like good work from computer. Avira double file cant find double file also 21,3% and stop.

  Could you please help me?

  Oui 0 Non

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