Problem Reinstalling Avira

Ian

• 13 novembre 2019 17:33

Hello

I have Avira Free Antivirus installed on a Windows 7 laptop, and I started receiving the error message "Avira has stopped working" when I tried to open the interface. I tried to fix this by reinstalling Avira but got the same error message.

I then tried to reinstall Avira manually, as per the Help article (https://support.avira.com/hc/en-us/articles/360002858514-How-do-I-perform-a-manual-reinstallation-of-my-Avira-Antivirus-product-), and I'm still receiving the same error message.

I tried using the Registry Cleaner several times, and I noticed that each time it was detecting registry files for Avira Connect, even though they had supposedly been removed. Could it be these files that are preventing the reinstallation, and if so, how can I get rid of them? If this isn't the cause, do you have any other suggestions? Thanks.

Oui 0 Non

• 

  Customer Service

  • 14 novembre 2019 09:34

  Hello Ian,

  Do you get the error message on the installation process or afterward? 
  Does the error message appear when starting the program, or at an indefinite time?
  A screenshot of the error message may also be helpful to help you better.
  
  

  Best,

  Dominik Klesel

  Avira Customer Service Engineer

  Oui 0 Non
• 

  Ian

  • 14 novembre 2019 20:53

  Hi Dominik

  The error message occurs shortly after I run the installation file. I've attached a screenshot.

  Thanks

  Ian

  

  Oui 1 Non
• 

  Customer Service

  • 15 novembre 2019 09:44

  Hello Ian,

  please check if the latest .NET Framework is correctly installed at your computer. You can find it under the following link:

  https://www.microsoft.com/en-US/download/details.aspx?id=55170

  Please install it, restart the computer and try the installation of Avira again.

  Best,

  Dominik Klesel

  Avira Customer Service Engineer

  Oui 0 Non
• 

  Ian

  • 15 novembre 2019 18:53

  Hi Dominik

  I've installed the latest .NET framework and restarted, but unfortunately I'm still getting the same error message when I try to install Avira.

  Thanks

  Ian

  Oui 0 Non
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  Dominik Kowalski

  • 20 novembre 2019 10:34

  Hello Ian,

   

  Thank you for responding. Our team will investigate this topic. 

   

  Best,

  Dominik Kowalski

  Customer Service Engineer

  Oui 0 Non
• 

  Permanently deleted user

  • 9 décembre 2020 20:06

  Hello!
  Sorry, how was this problem solved ??? because it happens to me now too. Thanks!

  Oui 0 Non
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  Ian

  • 9 décembre 2020 20:18

  Hi

   

  It wasn't resolved unfortunately. I ended up buying a new laptop, as it was quite old and I was also having some other issues with it. Sorry I can't be more helpful.

   

  Ian

  Oui 0 Non

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