Cannot Contact Support

Terminée

Renee Boyett

• 18 décembre 2019 23:01

 

I keep getting the 500/503 error, have installed the "repair installation" and it did nothing, uninstalled and reinstalled Avira, and still get this error.  I've restarted my computer several times, but again, same error.  I'm a paying member but cannot access the support page. This is what I get, and there's no way to click on the black line. 

Is there an email I can contact Avira at?

Oui 0 Non

• 

  Dominik Kowalski

  • 24 décembre 2019 09:49

  Hello Renee,

   

  I just saw you already reached out to our support and you are in contact with one of our Agents.

  There will be a solution soon, if you are willing to share the final result here, feel free to do so.

   

  Thank you and a merry Christmas.

  Best,

  Dominik Kowalski

  Customer Service Engineer

  Oui 0 Non
• 

  Permanently deleted user

  • 8 janvier 2020 03:04

  Hey Dom why dont you help with the issue of not being able to uninstall it to upgrade windows 10

   

  Oui 0 Non
• 

  Permanently deleted user

  • 20 avril 2020 19:40

  Hi how can I speak to an agent? thank you

  Oui 0 Non
• 

  pascha45

  • 20 avril 2020 20:07

  Hello Roberto,

  If you can't find an answer, you can get in touch with our Support Team if you've got a valid license.
  For customers with active license:

  https://my.avira.com    left side  ⇒ SUPPORT  -  Email and Phone  

  Maybe it is possible to find an answer for you here in the forum.

  Is the information helpful for you?

  Kind regards

  Oui 0 Non
• 

  Permanently deleted user

  • 5 août 2020 16:07

  When I sign into my account, it shows (accurately) that I do not have a paid subscription. However, Avira submitted a charge to my bank account the amount of $107.49 yesterday. I need to find out why and have the charges reversed. Because there is no paid subscription on my account, I connot use the provided online support for assistance. Please reply with a phone number I can call, or an email address I can write to for assistance. Thank you! 

  Oui 0 Non
• 

  pascha45

  • 5 août 2020 17:11

  Hello Dave,

  The community is a public forum. No personal data or license requests can be processed here.

  In addition, the following article explains why you will not find an entry in your customer account:

  https://support.avira.com/hc/en-us/community/posts/360012724897-FAQ-No-valid-license-in-Avira-customer-account-despite-purchase-license-renewal 

  The following instructions will explain how to proceed for a refund:     

  https://support.avira.com/hc/en-us/community/posts/360012731917-FAQ-License-renewal-and-return-cancellation 

  With the correct login to your Avira customer account, the purchased license will also be displayed in your customer account under Subscriptions.

  If something is still unclear, please let us know, we are happy to help.

  Kind regards

  Oui 0 Non

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