Support Assistance

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Paul Smith

• 8 avril 2020 00:16

I have recently been charged for an Avira Product, thecost equates to the Avira Prime Product, I am unable to locate either activation key, or product licence and my log in shows no active products. I require assistance to confirm this product or if this is fraudulent payment from my credit card. 

Thank you

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• 

  pascha45

  • 13 avril 2020 13:45

  Hello Paul,

  If you don't find any subscriptions in your account, it probably means that you are not logged in with the email address you used to receive the invoice. Avira has 2 email addresses in your customer account.

  There is an email address, probably a spelling mistake - an "s" is missing in the address, this email has not yet been confirmed. Please check the exact spelling in your username of the email address.
  https://support.avira.com/hc/en-us/articles/360006730677-Why-did-Avira-debit-my-account-without-my-permission-  
  
  It would be nice if your request could be clarified. If something is still unclear, please let us know, we are happy to help.

  Kind regards and a nice day

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  Permanently deleted user

  • 14 avril 2020 02:30

  Thank you for your response, are you able to point me in the correct direction to have theses accounts combined into one utilizing the account with the 's' in it. I have not Activated the product yet if that makes the combination easier.

   

  regards

   

  Paul 

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  pascha45

  • 14 avril 2020 06:02

  Hello Paul,

  Thank you very much for the pleasant feedback.

  Below you will find instructions for changing the access data in the customer account:  https://support.avira.com/hc/en-us/articles/360004501178-How-can-I-merge-licenses-in-my-Avira-account- 

  If you have any questions, please let us know, and we'll be happy to help.

  Kind regards and a nice day

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