Cancellation of Subscription
Terminée
Hi
I have received email notification that my 30 day Avira Prime trial is coming to an end soon and the license will be automatically be converted to monthly subscription. As I'm not interested to continue with the service , I have tried cancelling the license as per instructed .However, when I clicked on subscription , there was no toggle for me to click on in order to turn off the subscription as below. Kindly advise on what can be done or would appreciate your assistance in cancelling my license immediately on my behalf. Thank you
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I have exactly the same problem - no where does it say how to cancel Trial/Subscription?? Nor does it appear when I tried the `Search' tab - convenient or what! Not very professional to hide the procedure...
How did you overcome it - If I cant find anything shortly I will phone them.
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Can you please offer advice as tto how I may proceed with the cancelation of my subscription as I have been gited advanced coverage elsewhere
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May I please have a response to my request, Robert Beale?
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Hello Robert,
Here you will find instructions on how to cancel a subscription:
Cancel your Avira subscription – Official Avira Support | Knowledgebase & Customer Support | Avira
If anything is unclear, you can also find answers in the Avira knowledge base
Account & Subscription – Official Avira Support | Knowledgebase & Customer Support | AviraIf anything is still unclear, please let us know, we are happy to help.
Kind regards
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I have searched over and over how to cancel my Avira subscription which I thought I previously had. On my dashboard, I have no subscription listed. Now I am having issues finding how to contact Avira to discuss being charged when I thought I had cancelled the free trial in enough time. All of the instructions of how to contact for a refund is not what is showing on my end. If anyone can help me find a way to contact either by phone or chat or some way. I don't even have the option of emailing... I am definitely getting frustrated. Thanks ahead of time.
~VERY FRUSTRATED!!!
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Hello Heather,
Please log in to your customer account with the email address you used to order the license. This is important - you have 2 email addresses stored in your Avira customer account. Each subscription purchased in the Avira online shop is assigned to a customer account, which is always registered to the email address used for the purchase and is automatically activated under this email address.
With the correct email address registered - which was used when ordering - you can also contact the support team directly as a Premium customer with a valid licence: by email and by telephone:- https://my.avira.com/en/dashboard/support/tabs/support
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- https://support.avira.com/hc/en-us scroll down to Contact Avira
Here the community is a publicly accessible forum, personal data can and may neither be questioned nor processed here according to the Data protection GDPR. Questions regarding your licence or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with the GDPR.
Please have a look at the information, maybe you will find a solution there:
FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | AviraIf anything is still unclear, please let us know, and we will be pleased to help.
Best regards and have a nice Sunday evening
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