Add software to exception list

Permanently deleted user

• 8 juin 2020 07:56

Hi,

I have many software developed by me that run on a windows server 2008. Every thursday Avira put these in quarantine, I have set this program as exception, but every thursday it put it in quarantine.

Any ideas

 

BR

Marco 

Oui 0 Non

• 

  Permanently deleted user

  • 8 juin 2020 08:55

  Hello Marco,

  here's a KB that explains how to add exceptions:

  https://support.avira.com/hc/en-us/articles/360002884254-How-do-I-exclude-files-or-processes-from-scanning-

  Maybe you haven't added it to the system scanner exception list and the weekly scan on Thursday puts it into quarantine?

  Something worth to double check!

  Best

  Toni Ruch

  Avira Community Manager

  Oui 0 Non
• 

  Lukas Huptas

  • 8 juin 2020 08:56

  Hello Marco,

  Please submit these files directly to our virus lab for a re-analyze:

  https://www.avira.com/en/analysis/submit

  Our colleagues will take a closer look and correct this detection if it's a false positive.

  Best,

  Arthur Lukas Huptas

  Avira Community Manager

  Oui 0 Non

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