Avira prime license does not work

Terminée

Permanently deleted user

• 20 septembre 2020 07:33

Dear Madam/Sir, 

Yesterday, I bought a licence prime.  I logged in, the Subscription Tab says that I have no subscription plans and if I tried the activation code and got the message "Maximum user activation for this code has been reached."  I tried clicking the install link in the e-mail and it send my to my account with the correct email address but with no subscription !!!. I cannot contact the support technique because I need an Avira license active. And The activation code does not work on my phone. 

Frankly speaking, if it is not fixed on Monday. I will ask to have it paid back....sorry.... 

 

Oui 0 Non

• 

  pascha45

  • 20 septembre 2020 09:01

  Hello V.C R,

  Unfortunately you did not specify where you bought the PRIME license, in the Avira Online Shop or in retail stores.
  If you purchased the license in the Avira Online Shop, then activation is not necessary. The license is directly connected to the email address you used when you bought it and is then activated.
  https://support.avira.com/hc/en-us/articles/360010172218-Activate-your-Avira-license 

  You write "when I tried the activation code and got the message Maximum user activation for this code has been reached".
  This message appears when the license is activated.
  Where did you get the activation code? Purchased in retail stores?
  Then the activation would have to be done as described below.
  https://support.avira.com/hc/de/community/posts/360012045697-How-do-I-activate-my-Avira-license-with-an-activation-code-OTC- 

  Below you will find instructions for the license purchased in the Avira Online Shop
  with the installation instructions for the various network drive systems (also for smartphones):    https://support.avira.com/hc/en-us/articles/360001861017-How-do-I-install-my-Avira-Prime-apps- 

  If the purchase was settled via PayPal, the question is, was the delivery address added during the ordering process?     https://support.avira.com/hc/en-us/articles/360002157057-How-can-I-change-my-delivery-email-address-when-purchasing-via-PayPal- 

  Here is no PRIME license for this email address you are writing here.

  Since there are so many open questions, please describe on the basis of the information WHERE the PRIME license was purchased. First of all, you have to login to your customer account with the correct e-mail address under
  https://my.avira.com - must here be deposited under subscriptions (and + more Details)

  We will be happy to help you with the installation if you provide us with precise information.

  Many greetings and a nice Sunday

  Oui 0 Non

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