How to get access to a file still blocked after moved out of quarantine

Permanently deleted user

• 27 septembre 2020 11:28
• Modifié

Installing a game through Steam in Windows 10.
Avira quarantined the main game file automatically, no asking.
I immediately opened Avira and found quarantines and moved the file out of quarantine.
I was asked to exclude it from scanning and said yes.
Now I can't install further because the file is still blocked.
I can't delete it or anything.

Oui 0 Non

• 

  Permanently deleted user

  • 27 septembre 2020 11:27

  Similar issue https://support.avira.com/hc/en-us/community/posts/360011862758-Quarentine

  Oui 0 Non
• 

  Permanently deleted user

  • 27 septembre 2020 11:47

  Restarting the computer, released the file.

  Oui 0 Non
• 

  pascha45

  • 27 septembre 2020 12:05

  Hello Tommy,

  Here are the instructions for recovery from quarantine:

  https://support.avira.com/hc/en-us/articles/360003005833-How-do-I-save-delete-and-restore-files-from-quarantine- 

  Thank you for your feedback. This is good news.  

  If anything is still unclear, please let us know, we are happy to help.

  Many greetings and a happy Sunday

  Oui 0 Non

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