Unable to activate Premium
Terminée
why would I pay twice, it keeps sending me to the free trial, which isn't true, and it doesn't even give the basic were I got premium? Also in middle of replacing old phone, can I download to both incase my phone # changes?
Why are all inquiries answered with articles that do not pertain to the problem at hand?
Moderator: Title adjusted for better readability.
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Hello Dirk,
First, we can understand your frustration. Your request with the wrong articles are not available to us.
Now to your questions: Let us assume you have purchased the prime license as an Avira version.If you purchased it in the Avira Online Shop, it should be displayed in your Avira customer account.
Therefore, please check under https://my.avira.com in your customer account at https://my.avira.com/de/dashboard/subscriptions/tabs/plans whether this Prime Version is displayed there.
If this is not the case, your email address does not match the email address you used when purchasing the license.
If the purchased license is displayed in your customer account, you can install the license according to the following instructions:
https://support.avira.com/hc/en-us/articles/360000736865-How-do-I-reinstall-my-activated-Avira-product-Your question about the phones. If you have your licence for 5 devices, you can use them, even on your phones, if the number has changed.
First, however, it is important that you get the purchased licence installed and that you are not asked to buy it again. This message clearly indicates that the activation of the license or the registration with Avira would not be carried out correctly
If our assumptions are not correct, please let us know. Describe your previous procedure, your license, whether you purchased it in the Avira Shop and your operating system, then we will see what needs to be done. We are happy to help, we wish that you can use your paid Avira version.
We are waiting for your answer.Many greetings
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