forgotten credentials
Terminée
on 22 July 2018 I made a payment by credit card to avira of 34.95 euros. The withdrawal was repeated for 2019 and 2020. I have not received any license. unfortunately I don't remember the credentials with which I registered and at the moment I am registered with a new credential.
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Hello Cecilia,
Your question is not clear.
After all, the July 2018 and 2019 dates have already expired and further inquiries are unnecessary.
Also the licence from 2020 is over 30 days old, so no refund is possible.
If you want to use the licence you have to activate it with your access data.
The bank will have entered a reason for the debit and will certainly help you to find the data for this transfer. With these data you can trace the debit of your account.Avira keeps the accounts below with the access data you entered, your email address when ordering.
On 13.08.2020 you have already received a reply to your letters concerning this problem.https://support.avira.com/hc/de/community/posts/360012906077-unauthorized-payment
What steps have you taken? That was within the 30-day period.
We are a publicly accessible forum, everyone can read along, personal data may not be processed here in accordance with data protection GDPR.
You can view and install your current licence if you log in with the access data you used when ordering. Then the licence is already activated in this account.
If you no longer know these data, you can only search for the licence using your bank's remittance slip with the reason for payment.We are sorry that we cannot give you any other answer without further details.
You can contact us again here with the documents and we will be happy to help you with the installation.Kind regards and a nice Sunday evening
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