Can't use software updater and password manager because "offline"

Permanently deleted user

• 24 décembre 2020 11:27
• Modifié

I can scan which apps are outdated but when i click updated "Sorry, the content you are trying to access is not available offline.Please check your Internet connection and try again." pops up. I clicked on passwords and same come up. I do not have proxy server enabled in LAN settings.I uses windows 10

Oui 0 Non

• 

  pascha45

  • 24 décembre 2020 12:20

  Hello Lik,

  Unfortunately, you have not told us which Avira version is installed on your computer. Without exact information, it is very difficult for us to help you with the troubleshooting.

  In general, however, something seems to be wrong with the connection.
  Have you already tried a repair installation or a manual reinstallation to get a correct connection?

  https://support.avira.com/hc/en-us/articles/360014370037-Repair-your-Avira-Security-for-Windows 

  Or the manual Reinstallation with "Clean the system"

  https://support.avira.com/hc/en-us/articles/360002858514-How-do-I-perform-a-manual-reinstallation-of-my-Avira-product- 

  After that, the connection should work correctly.

  Have a peaceful Christmas and all the best for the New Year.

  Oui 0 Non
• 

  Permanently deleted user

  • 24 décembre 2020 15:07
  • Modifié

  for some reason it connects now .

  Oui 0 Non
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  pascha45

  • 24 décembre 2020 15:34

  Hello Lik,

  SUPER! We are pleased about that. Thank you very much for your feedback.
  If anything is ever unclear, please let us know, you know the way to us.

  Have a peaceful Christmas and all the best for the New Year.

  Oui 0 Non

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