Couldn't find a way to active my bought avira antivirus pro

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Permanently deleted user

• 2 janvier 2021 15:19

 I bought my Avira antivirus on online. I kept it for months in my drawer. I tried to find a way to activate my antivirus but failed to do so. If I got a setup wizard I may able to do so but I did not find any way. So is there anyone who could help me. Otherwise, I will be so disappointed. 

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• 

  pascha45

  • 2 janvier 2021 16:07

  Hello Mohammad,

  Without more detailed information, it is difficult to help you.

  • Did you purchase the licence (exact version) in the Avira online shop?
  • When exactly did you purchase it?
  • Is the licence displayed in your customer account https://my.avira.com/de/auth/login 
  • Or here https://my.avira.com/en/dashboard/subscriptions/tabs/plans displayed?
  • Did you install the licence from there?
  • Did you follow these instructions?

  https://support.avira.com/hc/en-us/articles/360007296878-How-do-I-install-a-product-via-My-Avira-Account- 

  If you have any questions, please provide enough details, otherwise it is not possible to identify the problem.  Thank you for your understanding

  Kind regards and a nice weekend

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