software updater

Répondu

Kelvin Alfaia Kelvin

• 18 janvier 2021 12:32

 

I cannot use my Avira Internet Security software updater. Even though it marked "automatic configuration", the program does not respond to the "find updates" command. The last update happened 27 days ago.

 

Oui 0 Non

• 

  pascha45

  • 18 janvier 2021 13:30

  Hello Kelvin,

  It would be nice if you could give us more details about your operating system (exact details, current with all updates) and your Avira license. Has this software updater already worked correctly, have you changed any settings?

  Have you already tried a repair installation:  https://support.avira.com/hc/en-us/articles/360014370037-Repair-your-Avira-Security-for-Windows 

  or a manual reinstallation : https://support.avira.com/hc/en-us/articles/360002858514-How-do-I-perform-a-manual-reinstallation-of-my-Avira-product- 

  Please describe exactly how you tried to fix the error.

  With your answers and precise descriptions we will try to give you concrete information.
  Thank you for your understanding.

  Many greetings

  Oui 0 Non
• 

  Permanently deleted user

  • 29 janvier 2021 08:52

  I have the same problem -- required data:

  • Win 10 (evth updated + state-of-the-art; laptop is only a couple of months old)
  • Avira Antivirus Pro
  • yes
  • no
  • not possible to attach screenshots with this given format, but the updater window shows "0 kBytes" downloaded/processed

  Oui 0 Non
• 

  pascha45

  • 29 janvier 2021 09:26

  Hello job search,

  Have you ever tried with a repair installation or a new installation possibly a manual reinstallation (see in the post above) to resolve the problem?

  https://support.avira.com/hc/en-us/articles/360003162153-Uninstallation-of-Avira-for-Windows 

  If the behaviour does not change, you can contact the support team directly as a customer of the premium products with a valid license:

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us   scroll down to Contact Avira

  We are a publicly accessible forum, personal data may not be questioned or processed here according to the Data protection GDPR. The support team may initiate further technical checks of your installation, which we do not have access to here. Thank you for your understanding.

  If something is still unclear, please let us know, we are happy to help.

  Kind regards

  Oui 0 Non

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