Avira customer service is not responsible

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Mona Eslamijam

• 2 mars 2021 15:41

I have already contacted and submitted so many requests, why Avira does not get back to me. I want to refund for a duplicate order but no one neither on my request/email or even Facebook page is not answering. 

Oui 0 Non

• 

  pascha45

  • 2 mars 2021 16:28

  Hello Mona,

  Due to an increased volume of email requests, there may be delays. Your 1st request was on Sunday, each new request only gets a higher ticket number.

  The community is a publicly accessible forum, personal data may and cannot be processed here according to the Data protection GDPR.
  Questions regarding your license or Avira payment processing can only be handled by the support team via your customer account by email in accordance with the GDPR. Thank you for your understanding.

  Please have a look at the information, maybe you will find your solution there:
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  We regret that we cannot offer you any further help here.

  Best regards

  Oui 0 Non
• 

  Mona Eslamijam

  • 2 mars 2021 17:05

  Thank you but how many days it will take before they get back to me?

  Oui 1 Non

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