Paid subscription I do not have

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Permanently deleted user

• 14 février 2021 18:57

Dear sir, for year I have been a satisfied avira Usher. Last year I bought a New computer with a free Norton antivirus subscription. So I cancellen my avira subscription and thought everything would be ok. A couple data ago I for a payment requaestrant drom Paypal to pay for my avira subscription. I think I had a black-out and I paid the 79 dollars for a 2 year renewal license I have Norton and do not want a subscription I friendly ask you to refund my paymant immediately. The payment is done by e j h a Wilms with e-mail         Waait for your reply! Best regards Edward

email address removed

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• 

  pascha45

  • 15 février 2021 12:43

  Hello Edward,

  Your email address has been removed for your security.

  You are writing here in the community, a publicly accessible forum, personal data may and can unfortunately not be questioned or even processed here according to the Data protection GDPR.
  Questions about your license or the Avira payment processing can only be processed by the support team via your customer account - via email in accordance with GDPR: https://my.avira.com/en/dashboard/home   Thank you for your understanding.

  Premium customers with a valid license can contact the support team directly:

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • Or
  • https://support.avira.com/hc/en-us  scroll down to Contact Avira

  Based on your contract documents there, to which we have no access from here, a satisfactory solution for you will be found. Thank you for your understanding.

  Here you will find instructions on how to get a refund:
  https://support.avira.com/hc/en-us/articles/360000744025-Request-a-refund-for-your-Avira-order 

  If something is still unclear, please let us know, we are happy to help.

  Best regards

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