Purchase notification and refund

Répondu

Lotus Vale

• 11 mars 2021 09:45

Hi,

I would like to request a full refund upon the ref. No. 264732902.

I got an e-mail about my purchase of Avira service. This is possible I overlooked an automatic purchase when I try the premium trial, but I do not need to use more service.  

Oui 0 Non

• 

  pascha45

  • 11 mars 2021 10:39

  Hello  Lotus,

  You are writing here in a publicly accessible forum, personal data may not be processed here according to the Data protection GDPR.
  Premium customers with a valid license can contact the support team directly:

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us   scroll down ⇒ Contact Avira

  Questions regarding your license or Avira payment processing can only be handled by the support team via your customer account by email in accordance with the GDPR. Thank you for your understanding.
  Here you can find additional instructions for the refund:
  Request a refund for your Avira order – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything is still unclear, please let us know, and we will be happy to help.

  Kind regards

  Oui 0 Non

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