No purchase_Payment deducted

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Permanently deleted user

• 8 avril 2021 17:14

Hello, I received a payment notice on 5th April for your product which I did not order. The payment was made in my account without my knowledge and the product isn't even appeared on my Avira account. So, I cannot claim for the refund because I am not able to click the link for your contacts (email nor telephone). Please let me know how to claim for the refund efficiently. 

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• 

  pascha45

  • 8 avril 2021 17:48

  Hello Hyun Kim,

  Please check your e-mail addresses in your Avira customer account. You have stored 2 email addresses in your Avira customer account.
  Please log in to your customer account with the email address you used when you placed your order.
  Questions regarding your licence or Avira payment processing can only be processed by the support team via your customer account by email in accordance with GDPR. Thank you for your understanding.
  You can also efficiently initiate the refund yourself, see:

  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  We have seen that you have also contacted the support team and already created a ticket.

  Please stay with your created ticket at the support team, there you will get further information. Thank you for your understanding.

  Kind regards

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• 

  Permanently deleted user

  • 9 avril 2021 11:13

  I have checked the first account, starting the one with candy2 xxxx, which doesn't have a subscription on. I can't login the other account because there is a phone verification that I need to enter. But, I don't receive a code from this phone no (it is a Chinese no) So, how can I login to check if there is a subscription on this account? Please advise me asap, so that I can request for the refund. 

  Oui 0 Non
• 

  pascha45

  • 10 avril 2021 10:46

  Hello Kim,

  Please check your e-mail addresses in your Avira customer account. You have stored 2 email addresses in your Avira customer account.

  Please have a look at this information, there is a solution for your problem:

  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  Please be so kind and continue to contact only the support team with your concerns regarding the payment in accordance with the data protection GDPR, as already described:

  Questions regarding your licence or Avira payment processing can only be processed by the support team via your customer account by email in accordance with GDPR.

  Thank you for your understanding.

  Best regards and have a nice weekend

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