Computer re set to factory setting and anti virus is not installed

Permanently deleted user

• 25 mai 2021 01:54

Due to my computer crashing, it was re set to factory settings, I now have no anti virus, when I go to my account it is saying I have no subscriptions, I am unable to contact support as its saying I have no licence, my licence was renewed 8th April 2021, I paid for this year and next year, my computer is at risk, how can I contact Avira, can anyone help please

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• 

  pascha45

  • 25 mai 2021 07:58

  Hello Catherine,

  You can find your licence in your customer account, under the email address you used to order it. Please log in with the correct email address, this is especially important if you have more than one address in your Avira account. Also check that all your email addresses are verified there. 
  Each subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
  Questions about your licence (with a valid licence) can unfortunately only be dealt with by the support team via your customer account by email in accordance with GDPR.

  If you have registered correctly at https://my.avira.com/en/dashboard/home
  the licence will be displayed under
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans
  and can be installed from there, see the following instructions:
  How do I reinstall my activated Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If something is still unclear, please let us know, we are happy to help.

  Many greetings

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