Sending the code to phone no. but not receive causing not able to log in to renew the 25 devices. pls help

Terminée

Lee Chon Huat

• 20 juin 2025 09:03

Hi,

Not able to log in to avira accout, sending the code to phone no. but not receive any code. not able to renewal the 25 devices. pls help

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• 

  pascha45

  • 20 juin 2025 12:25

  Hello Lee,

  Unfortunately, we cannot follow your request with your information.
  You are writing here in the Avira Community, a publicly accessible forum, an user2user forum!

  These minimum details and the required exact information - so that potential helpers can get an idea of your problem - have to be made available, see with the Avira Community Guidelines for your information.
  "How to create a post  ⇒ Details matter!"

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Unfortunately, you have not included this urgently needed information, not even details of your installed OS with the last update version number and for your last update of the Avira software.

  You have not provided any information about where you purchased your Avira licence (Prime?), in the Avira online shop or from another provider?

  Every subscription purchased in the Avira online shop is assigned to an Avira customer account, which is always assigned to the email address used for the purchase! The purchased licence can be installed immediately from your Avira customer account.

  No Avira licence is stored in your customer account under the email address used here. Have you checked your telephone number (which you probably entered yourself!) in your Avira customer account?
  Only you know which email address you used to purchase a new Avira licence, as an automatic licence renewal or as a new purchase of the Avira licence.

  Your Avira licence registration requires correct information.

  Please check the telephone number you have entered at Avira and the correct registration of your purchased Avira licence in your Avira customer account! Thank you for your understanding.

  Kind regards

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