Avira Rescue System
Terminée
Hello,
Does anyone knows if Avira Rescue System has been disrupted or is still under support ?
Current downloadable version has very old VDF (Feb 28th), and the update process does not work (issuing a license error).
Thanks for advice,
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Hello JL,
You are writing here in the Avira COMMUNITY, a publicly accessible FORUM ⇒ an “user2user” forum. From here, we have no information about or access to your Avira customer account with the latest updates or to your installed operating system with the latest currently installed update version number.
With the information provided to us (neither your installed OS with the latest update version nor the latest update number of the installed Avira version), it is not possible to get an idea of your installation or your description of your concern. (your old VDF Feb 28th ? > not the latest !)
You can find instructions on how to create a post here in the community under “Avira Community Guidelines.”
See: “The Avira Community is not a way to contact our support directly.”
Here you will find detailed descriptions of the Avira Community Guidelines, which are available to every Avira customer or user: “How to create a post” ⇒ “Details are important”Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Premium customers with a valid licence who have logged in correctly can contact the Avira support team directly from their Avira customer account under “SUPPORT”: by email, chat, and (at times) telephone.The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Questions about your installation and licence can only be answered by the Avira Support team via email in compliance with GDPR regulations via your Avira customer account.
Here you will find instructions for the Avira Rescue System from the Avira “Knowledge Base and Customer Support” section. These instructions are available from here to all Avira readers/customers.
Your information: "and the update process does not work (issuing a license error)."
You have already contacted Avira Support several times. It would be helpful to continue contacting Avira Support with your existing login details to avoid duplicating time-consuming processing.
Thank you for your understanding.Kind regards
IMPORTANT:
If you have multiple email addresses stored in your Avira customer account, please ensure that you enter the email address that is associated with the Avira licence you purchased and stored!
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Hello JL,
Unfortunately, we cannot understand:
Your "... process does not work, stating the license file is incorrect."
Your: "I did not managed to send this question on the Avira forum, even after being connected with my account."
Please check the email address you use to write to Avira Support and to the Avira Community.
It is important that the sender and reply addresses match! You can only contact Avira Support if you have correctly registered your Avira licence in your Avira customer account!
The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Questions about your installation and licence can only be answered by the Avira Support team via email in compliance with GDPR regulations via your Avira customer account. Thank you for your understanding.
Kind regards
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