Avira pop-up cannot be closed - "X" is out of the visual window
Terminée
I know I should have taken a screenshot but I didn't this time. I'm running Win11 with Avira free edition.
A black background window labeled Avira popped up on the right side of my screen listing some items that Avira believes may need attention. The problem is that the wording in the window is cut off along the right border (where the "X" usually is to close a window) so the "X" is not visible and the window cannot be moved or size manipulated. And there are no actions within the window that can be clicked on or followed.
To make it more difficult, the window is in an "always on top" condition. I needed to find a random "Avira" entry in the task manager to close the window and I needed to manually restart Avira. I'd guess that I could have also rebooted the PC but, either way, this is an issue.
Please let me know if there is a workaround for this or that it will be fixed in the next Avira update.
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Hello Rich,
You are writing here in the Avira COMMUNITY, a publicly accessible FORUM ⇒ an “user2user” forum. From here, we have neither information about the purchase of the software in an Avira customer account nor access to a purchased licence with the access data and registration for this order.
Instructions for creating a post here in the community can be found on this page, directly above where you wrote your post.
See: The Avira Community is not a way to contact our support directly.
Here you will find detailed descriptions of the Avira Community guidelines, which are available to every Avira customer or user: “How do I create a post” ⇒ “Details are important.”!
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Premium customers with a valid licence who have logged in correctly can contact the Avira support team directly from their Avira customer account under “SUPPORT”: by email, chat, and (at times) telephone.
Here in the publicly accessible Avira COMMUNITY, we do not have any information about your installed Avira software!
Your request: “Please let me know if there is a workaround for this or if it will be fixed in the next Avira update.” cannot be answered by the publicly accessible Avira COMMUNITY. To do so, you would need to contact Avira SUPPORT according to the version of your Avira licence. Above all, it would be helpful to check your own screen settings on your device!
The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Questions about your installation and licence can only be answered by the Avira Support team via email in compliance with GDPR regulations via your Avira customer account. Thanks for your understanding.
Kind regards
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So, you're saying, anyone who does not have a paid version of Avira cannot let Avira support know about an issue, correct?
For what it's worth, I posted my concern here because there is no platform to do so otherwise.
I hope someone with a paid version experiences the issue so it can be reported in the support channel and addressed.
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Hello Rich,
Have you posted your issue online and read through your description there?
Your: "Avira pop-up cannot be closed - “X” is out of the visual window"
We have had the description of your issue checked.
Neither online nor at Avira have we received any additional or increased reports of the issue you describe!
Since 2023, Microsoft has provided instructions for Windows 11 regarding your issue.
Your: "So, you're saying, anyone who does not have a paid version of Avira cannot let Avira support know about an issue, correct?" There are several ways to contact Avira Support!
Kind regards
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Hello Rich,
We do not understand your reaction to our assistance and instructions on how to correctly describe your issue in the Avira Community.
Neither Avira nor the internet has received an increased number of reports regarding your issue. There are various instructions on the Internet, including from Microsoft, regarding your issue!
Before you get started, here are a few things to keep in mind, once more for you:
The Avira Community is not a direct support channel!
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
You received instructions from us on how to create a request. “How to create a post” ⇒ “Details matter”
Include as many details as possible in the description so that we can help you quickly and effectively.
Here are some examples of what your post should include:- Do you own a free or Pro version? Please provide the current Avira version number.
- Which device are you experiencing issues on? Please provide exact version numbers.
- Which product version do you own? Exact installation number.
- Which operating system are you using? Please exact installation number.
- What have you tried so far to solve the problem? Exact procedure.
- When did this error occur? Exact date.
Screenshots are welcome
In case you have screenshots that show the error in question or other helpful details, send them our way. Please make sure the screenshots DO NOT include sensitive information!Your:
"Please let me know if there is a workaround for this or that it will be fixed in the next Avira update." ?So you're saying that we (the users of the Avira community), should inform YOU (also a user of the free Avira community) whether there is a workaround for this or that problem, or whether it will be fixed in the next Avira update? - No, the user of the software is personally responsible for installing the current and correct version – the Avira Community is not qualified for this!
Only Avira SUPPORT is authorized to publish new developments and new Avira instructions or upcoming new Avira updates! New AVIRA UPDATES are published by AVIRA SUPPORT!
The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Questions about installation and Avira licences can only be answered by the Avira Support team via email in compliance with GDPR regulations via your Avira customer account.Important: GDPR-compliant email contact is not technically possible in the Avira Community Forum. Thank you for your understanding.
Kind regards and have a nice weekend
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