I have 2 Prime subscriptions and want to cancel one.
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Hello Олександр Александр,
You are writing here in the Avira COMMUNITY, a publicly accessible FORUM: an ‘user2user’ forum. We have no information here about the purchase of Avira software in your Avira customer account, nor do we have access to your purchased licence with your access data and your registration.
The Avira Community is not a way to contact Avira Support directly.Here you will find detailed descriptions of the Avira Community guidelines, which are available to every Avira customer or user: ‘How to create a post’ ⇒ ‘Details are important’
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
You have stored two (2 !) email addresses in your Avira customer account. Please check the spelling of your name! In one case, you have 12 letters in the name of your email address, and in the other, you have 13 letters in the name of your email address. You need to check this yourself in your email address and correct it urgently!
In addition, you have not yet verified one of the two email addresses.Furthermore, the support team wrote to you, but you did not respond. Only the owner of the purchased licence can check the correct details in their registered email address and, above all, only you can correct this! Please check your own details!
Premium customers with a valid licence who have logged in correctly can contact the Avira support team directly from their Avira customer account under ‘SUPPORT’: by email, chat and (at times) telephone.
Below, you will find instructions at the bottom of this page on how to cancel your licence.
Here is another way to cancel an Avira licence, which will also provide you with immediate proof of your cancellation:
The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Questions about installation and Avira licences can only be answered by the Avira Support team via email in compliance with GDPR regulations via your Avira customer account. Thank you for your understanding.
Kind regards
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