have two phones only 1 connects
Terminée
We purchased 2 identical samsung phones with 2 different phone numbers from verizon both have the same model numbers but imei's are different so if one is connected the other doesn't work and in the process of trying to get it to work one phone was accidently removed from the devices but we have a paid for avira pro. need help
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Hello Bob,
Unfortunately, we are unable to follow up on your request.
You are writing here in the Avira COMMUNITY, a publicly accessible FORUM ⇒ an ‘user2user’ forum. We do not have access to your Avira customer account with your installed operating system, nor do we have access to your orders and information about your purchased Avira licence.
Please refer to the description of the Avira Community guidelines available to you:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
See: ‘How do I create a post? ⇒ Details are important!’
Avira note: "The Avira Community is not a way to contact our support team directly."
Premium customers with a valid licence who have logged in correctly can contact the Avira support team directly from their Avira customer account under ‘SUPPORT’: by email, chat and (at times) telephone.
You have already had several enquiries and multiple responses from Avira Support regarding the installation of a purchased Avira licence. The model number of your devices is irrelevant. The details of your email address used to purchase the Avira licence and the correct details of your purchased Avira licence are urgently required. The correct installation of your purchased Avira licence with the password known only to you is mandatory!
You wrote: "And in the process of trying to get it to work, one phone was accidentally removed from the devices, but we have a paid avira pro subscription." An Avira Pro version is not registered in your Avira customer account with the email address you used. Please check your Avira licence purchase and the information you provided regarding your licence! License-related questions can only be answered by Avira Support; we do not have access or authorization to do so in this publicly accessible forum.The Avira Community is subject to the strict regulations of the General Data Protection Regulation (GDPR). Questions regarding your installation and licence can only be answered by Avira Support via your Avira customer account in accordance with the GDPR. Contacting us via email is not technically possible in this Avira Community forum. Only posts can be published here in the Avira forum! Thank you for your understanding.Kind regards
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Hello Bob,
You wrote: ‘And in the process of trying to get it to work, one phone was accidentally removed from the devices, but we have a paid Avira Pro subscription.’ An Avira Pro version is not registered in your Avira customer account with the email address you used. Do you have multiple licences stored in your Avira customer account?
Please check your Avira licence purchase and the information you provided about your purchased Avira licence carefully! Avira PRO Version?We can only help you with your issue if you provide us with accurate and correct information. Thank you for your understanding.
Kind regards
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