AviraPassword Manager

Terminée

Maksim Shvarts

• 17 février 2026 14:47

I can't log in to my new phone using my primary password. I can log in on my old phone without any problems. When I enter my primary password on the new phone, I get a message saying there's no internet, but in fact, there is. I logged into my account to change the passwords, but I get an "unknown error" message. Please help me.

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• 

  pascha45

  • 18 février 2026 08:40
  • Modifié

  Hello Maksim,

  You have already contacted the Avira Community. At that time, we pointed out the urgent need for correct information in order to process your request. Please refer to the important minimum information we have already provided you with in order to answer your question. See:

  https://support.avira.com/hc/de/community/posts/24787390238993-deleted-all-my-passwords

   

  Hello Maksim,

  Unfortunately, we cannot answer your question here in the Community. 
  You are writing here in the Avira Community, a publicly accessible forum.  We have neither access to your Avira customer account and your Avira installation nor to your installed OS and the current update with exact version numbers:  i.e. neither to the Avira licence nor to the OS with version number.

  The Avira Community is not a way to contact Avira Support directly. See the Avira Community guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  You have already sent various requests to the support team and also requested the forwarding to support offered by them. Unfortunately, we cannot answer your question with the information provided to us. In addition, the support team has already created a ticket for you, as you requested. You will receive further information from the Support-Team.

  Kind regards 

   

  Unfortunately, we cannot assess your issue based on the information you have provided.

  The Avira Community is subject to the strict requirements of the General Data Protection Regulation.
  Questions about your installation can only be answered by Avira Support via your Avira customer account in accordance with the GDPR by email. Thank you for your understanding.

  Kind regards

  Note:  Unfortunately, you have not provided us with any essential information; we do not know your installed operating system (Windows, Android, Mac, iOS) or your purchased and correctly installed Avira licence.

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